Account & Data Deletion — Carib Live Player

Google Play Policy Notice: Under Google Play Developer Programme Policies (User Data - Account Deletion Requirement), users who created or access an account via the Carib Live Player app are entitled to delete their account and associated personal data at any time without needing to keep the app installed.

1. Overview & Scope

This policy and request mechanism applies to all users of the Carib Live Player application (Application ID: com.carib.liveplayer), published by Carib Group of Companies LLC (Carib Live Agency). You can submit a deletion request via the form below or by contacting our Data Protection Officer directly.

2. Data That Will Be Permanently Deleted

When your account deletion request is processed, the following information is permanently purged from our systems:

👤 Account Profile

Full Name, registered email address, phone number, username, and encrypted/hashed credentials.

📺 Playlists & Codes

Assigned 5-digit and 6-digit subscriber playlist access codes, M3U URLs, and Xtream Codes credentials.

📱 Device Identifiers

Hardware device IDs, MAC addresses, device tokens, and device-to-account bindings.

⭐ App Preferences

Channel favorites, viewing progress, customized EPG configurations, and UI presets.

3. Data That May Be Retained & Retention Period

Certain limited transactional records may be retained strictly as permitted or required by applicable laws:

Financial & Tax Compliance: Historical payment receipts and invoice transaction identifiers are retained for the statutory period (typically 7 years) required by tax authorities and payment network regulations.
Security Audit Logs: Aggregated, anonymized system access logs may be maintained for up to 90 days for cybersecurity auditing before being automatically overwritten.

4. Deletion Processing Timeframe

Upon submission of a verified request:

Your account, active streams, and playlist credentials are immediately disabled within 24–48 hours.
All associated database records and personal data are completely purged within 7 business days (and fully phased out of offline backup cycles within 30 days).

5. Interactive Deletion Request Form

Full Name *

Registered Email Address *

Registered Username or Playlist Code (Optional)

Device Identifier or MAC Address (Optional)

Reason for Deletion (Optional)

I understand that this action is irreversible and will permanently delete my Carib Live Player account, active subscriptions, and registered streaming devices.

6. Alternative Request Methods

You may also request account and data deletion through any of these direct channels:

By Email: Send an email to support@caribgroupofcompanies.ltd with the subject "Account Deletion Request" and your registered username or email.
On your device: In the Carib Live Player app, open Manage Accounts and choose Delete on a saved profile to remove its credentials from that device. To delete your account and data from our servers, use the form above or email us.
Subscriber Support: Open a ticket through your Carib Live Subscriber Portal at iptv.caribgroupofcompanies.ltd.

Carib Live Player — Account & Data Deletion